Frequently asked questions

Using Givt as a giver

What is Givt?

Donating with your smartphone
Givt is thé solution for giving with your smartphone when you are not carrying cash. Almost everyone owns a smartphone and with the Givt app you can easily participate in the offering. You can find the Givt app for free in the App Store and in Google Play.

How does Givt work?

The first step is installing the app. For Givt to work effectively, it’s important that you enable bluetooth and have a working internet connection.

Then register yourself by filling in your information and signing a mandate. Now you’re ready to give! Open the app, select an amount, and scan a QR code, move your phone towards the collection bag or basket or select a goal from the list. Your chosen amount will be saved, withdrawn from your account and distributed to the church or collecting charity.

If you don’t have an internet connection when making your donation, the donation will be sent at a later time when you re-open the app. Like when you are in a WiFi zone.

How can I give?

It’s easy! Just open the Givt app, choose an amount and move your phone towards the collection device, scan a QR code or select a recipient from a list. Don’t forget to finish your registration, so your donations can be delivered to the right account.

Why do I have to enable Bluetooth when giving to a collection device?

Your phone receives a signal from the beacon inside the collection box, alms bag, or basket. This signal uses the Bluetooth protocol.

It can be considered as one-way traffic, which means there is no connection, in contrast to a Bluetooth car kit or headset. It is a safe and easy way to let your phone know which collection box, alms bag, or basket is nearby. When the beacon is near, the phone picks up the signal and your Givt is completed.

Why does Givt need my location details?

When you use an Android phone, the Givt app can only detect the beacon in the collection device when your location details are known. That is why we need your location details. We do not send your location details to our servers.

Using Givt as an organisation

What are the possibilities with Givt?

At Givt, we never stand still but continues to develop. We have made it possible to give without cash in church, at events, and on the street. Givt offers different options to collect. Find some examples of how you can use Givt below.

Collection: Door-to-door, in church and on the street. Givt is used during the existing collections. This can be done with a beacon in the collection device, as well as a QR code.

Website: Your website is an important part of your organisation. Give people the opportunity to also support you there. Users who already have the Givt app can simply scan the QR code. People who don’t have the app yet, can easily make a first donation by using the donation button.

Campaigns: Do you also collect for campaigns beside the usual collection? Then you can easily and without extra costs, download more QR codes on the Givt Dashboard. You can use the QR code anywhere, for example in printed newsletters, posters, and flyers.

Events: Do you have something to celebrate? Or are you organising an event? Experience the power of giving together with the Flash Givt. Giving is more special when it happens together. Check it out

From your couch: The Givt app provides a list of all organisations that use Givt. This makes it possible to give from anywhere. For example, when watching the church services from your own home. In this way the users of the Givt app will be able to join in with the collection during the service.

How does it work?

In order to digitally collect with Givt two things are needed:

– The collecting organisation has chosen to use Givt and completed the corresponding steps.
– Users have installed the Givt app on their smartphone.

Organisations: Let us know that you want to use Givt. We make sure that you can be found in the app, and together we go through the necessary steps to transfer the money your account. We also discuss on how and where to deploy Givt and if needed we can give advice.

App users: The app users open the app, select the amount they want to give and scan a QR code, move their phone through a collection device or select a goal from the list. The selected amount is stored, debited from their bank account and transferred to the collecting organisation. The Givt app is available for free, you can download it in the App Store and Google Play.

Dashboard: The chosen amount is debited from the user’s bank account and transferred to the account of the collecting organisation. Keeping track of your donations is easy, fast, and clear.

What about Gift Aid?

Users of the Givt App can enable Gift Aid for their donations. Donating through Gift Aid means charities can claim an extra 25p for every £1 given.

Givt will take care of the entire Gift Aid claim. Organisations can see an estimate of the Gift Aid amount on the dashboard.

Who’s using Givt?

To date, over a thousand organisations divided over the United Kingdom, the Netherlands, Belgium and Germany have chosen our solution for cashless giving. Dozens are added every month, which makes us the most used digital solution for collections.

More and more charities are choosing Givt to offer their givers the opportunity to give digitally. The first artists are now also using Givt!

For a complete overview of all organisations that use Givt, have a look here.

How safe is Givt?

Givt attaches great importance to security. We are aware that our service-providing role between donors and collecting organisations is based on trust.

An important part of giving with Givt is that a donor remains anonymous to the collecting organisation. To guarantee this, we will never sell any data and the data collected will only be used by us to optimise our service.

To facilitate the processing of donations from the User, Givt has entered into an agreement with Access Paysuite Ltd, an Electronic Money Institution, authorised and regulated by the Financial Conduct Authorit

When installing the Givt app, the user authorises Givt to debit the donations made in the app. We want to emphasise that no transactions take place while giving with Givt. The transactions take place afterwards through a direct debit. As these can be revoked, it is completely safe and immune to fraud.

Organisations can log in to the Givt dashboard. The dashboard provides an overview of all donations done with Givt. You can see how much is given, and at what time, but not by whom. The money that is given during the collections can be followed on the Givt dashboard from the moment of giving up to the full processing of the donation.

What are the costs?

The Givt app is free to download in the App Store and in Google Play.

Of course there are costs associated with the use of Givt for collecting organisations. These costs consist of one-off start-up costs and costs when people give. The costs when people give consist of the service fee for Givt and the bank’s transaction costs.

We do not yet know exactly what the sum of costs will look like for your organisation. One of our colleagues is happy to come and discuss this. We offer three ways to find out more about Givt. We can already reveal that the costs for Givt are lower than those of existing solutions, such as the use of authorization cards. There are no organisations that have not seen a positive effect of Givt on their bottom line.

What are values of Givt?

Our dream is that everyone is ready to give, anywhere and anytime.

We care about giving. That is why we want to give everyone the opportunity to contribute. In an easy and personal way, because in life technology should serve us – and not the other way around.

Everything we do is based on two beliefs:

– Giving is fundamentally different from paying. By giving you not only give money, you also show what you consider important and care about. We therefore also think the solution for giving without cash should be different from a solution for paying.

– When making Givt, we started from the wishes of the giver. Of course we also take collecting organisations into account, but our starting point is that we get the best product by focusing on the wishes of the giver. And only by taking the giver’s wishes seriously can they be enticed to give more.

Behind Givt is a team of specialists, spread throughout the Netherlands, Belgium and the UK, who are all involved with the development and improvement of Givt. User-friendliness is key in every choice we make.

>> Read more about us

How can I use the Dashboard?

With the Givt dashboard it is possible to see exactly how many people use Givt and what the related costs are. You can also gain insight into and manage the status of the donations received. You cannot see who gives and how much they give individually, but you do gain insight into overall statistics to better understand your givers.

The money that is given during the collections can be tracked on the Givt dashboard from the moment of giving until the complete processing of the donation.

Did you know that Givt also offers the possibility to give via QR codes? You can download easily and free of charge all the QR codes you need from the Dashboard.

>> Read more

My donations

Does the Direct Debit mean I signed up to monthly deductions?

NO! You sign a direct debit so we can deduct the donations you have made using the Givt app. The deductions we make are incidental, user-driven deductions.

We will not debit your account unless you make a donation using the Givt app.

Where can I see the overview of my donations?

Press the menu at the top left of the ‘Amount’ screen to access your app menu. To get access you have to log in using your e-mail address and password or passcode. Choose ‘Donations’ to find an overview of your recent activity. This list consists of the recipient’s name, the time and date of the donation.

You can request an overview of your donations for your tax declaration at the end of each year.

How long does it take before my donation is withdrawn?

Your donation will be withdrawn from your bank account within five working days. The first time you make a donation with Givt, the donation will be withdrawn after two weeks, as it takes extra time to set up your registration.

Can I revoke donations?

During the first 15 minutes after the donation was done in the app, it is possible to cancel the donation. Simply go to the donation overview and swipe the donation you want to cancel to the left. Cancelling is free of charge when doing it this way. Note: You can only cancel your donation if you have completed your registration in the Givt app.

No transactions take place in the moment of giving. The transactions take place afterwards via a direct debit. Since these transactions are revertible via your bank, it is completely safe and immune to fraud. This method of reversing does entail costs for the organisation to which you have given.

Can I Gift Aid my donations?

Yes, you can. In the Givt app you can enable Gift Aid. You can also always see how much Gift Aid has been claimed on your donations.
Donating through Gift Aid means charities can claim an extra 25p for every £1 you give. It will not cost you any extra.

My Givt account

Why does Givt store my personal information?

Why we need your personal data:

Address information: We need your address information in order to create the mandate. The mandate is not valid without this information and you cannot complete your registration without it. The required data are determined by law.

Mobile number: We use your mobile number to send the SMS code needed for signing the mandate. This process is handled by our partner Eazy Collect.

Payment details: We need your payment information to debit the donations you make.

Email address: We use your email address to create your Givt account. You can use your email address and password to log in.

Want to know more? Read our privacy statement.

Why do I need to give a mandate to Givt Ltd.?

The donations you make in the Givt app are drawn from your account via a direct debit. To execute this direct debit, it is necessary that you allow Givt to do so.

When registering a Givt account, the user gives Givt Ltd. authorisation to debit their account according to the donations made.

I want to use another email address

You can access your app menu by tapping the menu at the top left of the ‘Amount’ screen. To change your settings, you have to login using your email address and password or passcode. In the menu you can find ‘Personal information’ where you can tap on your current email address and then change it to another.

How do I change my password?

You can access your app menu by tapping the menu at the top left of the ‘Amount’ screen. To change your settings, you have to log in using your email address and password or passcode. In the menu you can find ‘Personal information’ where you can tap on the arrow next to ‘Change password’.

We will send an email to your registered email address. You can use the link in the email to change your password. You can then log in using that password.